12b Terms & Conditions – Official Platform Terms of Use

1. Introduction & Acceptance of Terms

These Terms and Conditions ("Agreement") are between you ("User" or "Member") and 12b ("the Company", "we", or "the platform"), in connection with the use of the website, mobile application, and all services provided under the 12b.cash domain and related domains.

This document takes effect from 1 January 2026 and supersedes all previous versions of the Terms & Conditions. By accessing or using any part of the 12b, you confirm that you have read, understood, and agreed to be bound by all terms set out herein, along with our Privacy Policy and Responsible Gaming Policy.

2. Registration Eligibility

To register and use the services of 12b, you must meet all of the following requirements at the time of registration and throughout your membership:

• Aged 18 years of age and above or the age of majority as defined by the laws of your jurisdiction, whichever is higher.
• Not located in a territory or country where online gambling is specifically prohibited or restricted under local law.
• Register using your own name only — registering on behalf of another person is not permitted.
• Not currently on any self-exclusion list enforced by any platform or regulatory body.
• Has never had an account terminated at 12b previously for a terms violation.

12b reserves the right to request proof of age and identity at any time. Failure to provide the requested documents within the specified timeframe may result in account suspension until verification is complete. All identity verification documents are processed confidentially and protected in accordance with our Privacy Policy.

3. User Account

3.1 Account Registration

Each individual is only permitted to hold one account at 12b. Registering more than one account — whether using the same or different information — is a serious breach of these terms. Consequences include the termination of all accounts involved and the forfeiture of any outstanding balances and winnings.

3.2 Account Security

You are solely responsible for keeping your account login credentials (username and password) confidential. 12b will not be held liable for any losses arising from unauthorised access resulting from your own negligence. You are required to:

• Notify 12b immediately at support@12b.cash if you suspect your account has been accessed without your authorisation.
• Not sharing login credentials with anyone, including family members.
• Using a strong password and changing it regularly.
• Enabling two-factor authentication (2FA) available in your account settings.

3.3 Account Information

You are required to ensure that all information provided during registration and throughout your membership is accurate, complete, and up to date. 12b reserve the right to suspend or terminate any account found to contain false or misleading information.

4. Deposits & Payment Methods

12b offers a range of deposit methods designed specifically for the convenience of Malaysian players. All transactions are processed exclusively in Malaysian Ringgit (RM).

4.1 Accepted Deposit Methods

• E-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Direct Transfer: DuitNow
• Online Banking (FPX): Maybank2u, CIMB Clicks, and other major Malaysian banks supported by FPX

4.2 Deposit Limits

• Minimum deposit: RM 10 per transaction
• Maximum deposit: Depends on your chosen payment method and account VIP level
• Deposits must be made from a payment method registered in your own name

4.3 Processing Times

Deposits via e-wallet (Touch 'n Go, GrabPay, Boost, ShopeePay) and DuitNow are typically credited within 1 to 3 minutes. FPX deposits may take up to 10 minutes depending on your bank's response time. If the credit has not appeared after 30 minutes, please contact our support team with proof of transaction.

5. Withdrawals

5.1 Withdrawal Conditions

To make a withdrawal from your 12b you, the following conditions must be met:

• The account must have completed the full identity verification process (KYC).
• Withdrawals may only be made to the same payment method used for the deposit, or to a bank account registered in the account holder's name.
• If an active bonus is in use, the rollover requirements must be fully met before any associated winnings can be processed for withdrawal.
• Minimum withdrawal: RM 20

5.2 Withdrawal Processing Times

• E-wallet (Touch 'n Go, GrabPay, Boost, ShopeePay): Less than 5 minutes
• DuitNow / Bank Transfer: 5 to 15 minutes
• Large withdrawals (exceeding RM 10,000): May require additional review of up to 24 hours

All withdrawals are processed 24 hours a day, 7 days a week, including public holidays. There is no limit on the number of daily withdrawals for regular members.

6. Bonus & Promotions

All bonuses and promotions offered by 12b are subject to the specific terms stated alongside each offer. The following general terms apply to all promotions:

6.1 General Bonus Terms

• Each bonus may only be claimed once per eligible account unless otherwise stated.
• Bonuses cannot be withdrawn as cash and may only be used for wagering purposes on eligible games.
• The rollover (wagering requirement) must be met before any winnings derived from a bonus can be withdrawn. The rollover is calculated based on the bonus amount received unless otherwise stated.
• The timeframe to complete the rollover requirement is stated in each bonus's terms. Expired bonuses will be forfeited along with any associated winnings.
• 12b reserves the right to void bonuses and forfeit any related winnings if there is evidence of fraud, abuse, or any attempt to exploit the bonus system.

6.2 Welcome Bonus

Welcome Bonus Package 12b up to RM 888 across your first three deposits, available to new members only. Full terms for the Welcome Bonus can be found on the Welcome Bonus.

6.3 Bonus Restrictions

• Using low-risk betting strategies (e.g., betting both sides in baccarat with bonus funds) to meet rollover requirements is strictly prohibited.
• Creating multiple accounts to claim the same bonus is a serious violation and may result in the termination of all associated accounts.
• Sharing bonus winnings with other accounts is prohibited.

7. Game Rules

12b offers a wide range of game categories including slots, baccarat and Live Casino, Sports Betting (Malaysian Super League, EPL, badminton and more), e-sports (MPL Malaysia, Dota2, CS2 and more), and lottery. Game-specific rules for each category are set by the respective software provider and displayed within the game interface.

7.1 Game Results

The outcome of all online casino games is determined by an independently audited RNG (Random Number Generator). Results are final and cannot be altered once confirmed by the system. In the event of any technical dispute, the server log data of 12b is the definitive reference.

7.2 Sports & E-Sports Betting Results

All sports and e-sports bets are subject to the betting rules set by 12b. Event outcomes are based on official results announced by the relevant governing body. 12b reserve the right to void bets or withhold payouts in the event of a dispute regarding the official outcome of an event.

8. Prohibited Conduct

The following conduct is strictly prohibited on the platform 12b and may result in immediate account termination without a refund:

• Registering more than one account (multi-accounting) to gain an advantage, circumvent restrictions, or duplicate bonus claims.
• Using software, bots, automated scripts, or any technological means to play or place bets automatically without prior written consent from 12b.
• Colluding with other players to exploit games or the bonus system.
• Depositing funds from illegal sources or using the platform for money laundering activities.
• Providing false or misleading information during registration or the identity verification process.
• Placing bets using a third-party payment method not registered in your own name.
• Exploiting technical bugs or vulnerabilities in the system. Any bugs discovered must be reported to 12b immediately through official support channels.
• Threatening, insulting, or harassing support staff or other members on the platform.

12b reserve the right to withhold balances and winnings while an investigation is ongoing. The outcome of the investigation is final and 12b reserves the right to report criminal activity to the relevant authorities in Malaysia.

9. Responsible Gaming

12b committed to responsible gaming and the protection of at-risk players. We provide the following tools, which you can activate in your account settings at any time:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending.
• Loss Limit: Set a maximum loss amount for a defined period.
• Betting Limits: Limit the maximum bet size per wager.
• Cooling-Off Period: Block account access for a period of 24 hours, 7 days, or 30 days without needing to provide a reason.
• Self-Exclusion: Disable account access for an extended period — from 6 months to permanently — for players who need a more serious break.

If you or someone you know is showing signs of problem gambling, we encourage you to seek professional help. Contact the Malaysian Ministry of Health Helpline at 1800-88-8777 or visit the Responsible Gaming us for additional support resources.

10. Account Termination

10.1 Termination by User

You may close your account 12b your account at any time by contacting our support team via live chat or email at support@12b.cash. Before closing, please ensure all balances have been withdrawn. Any remaining balance in an account closed at the user's request will be processed for withdrawal within 5 business days.

10.2 Termination by 12b

12b reserves the right to suspend or terminate your account, with or without notice, for the following reasons:

• Breach of any term within this document.
• Confirmed fraud, hacking or illegal activity.
• Account information found to be false.
• Requests from regulatory authorities or law enforcement.
• Accounts inactive for more than 12 consecutive months (prior notice will be sent).

In cases of termination due to a terms violation, the account balance may be forfeited depending on the severity of the breach and the outcome of the investigation.

11. Limitation of Liability

12b provides its services "as is" and makes no guarantee that the platform will be uninterrupted, error-free, or fully secure at all times. To the extent permitted by law, 12b shall not be liable for:

• Losses arising from service disruptions, technical issues, or unauthorized access beyond our control.
• Any losses or missed gains resulting from the betting decisions you make.
• Issues with your internet connection or device that affect your gaming experience.
• Losses arising from sharing your login credentials with another party.

Maximum liability 12b under any circumstances is limited to the amount you have deposited into the platform within the 30 days preceding the claim.

12. Amendments to Terms & Conditions

12b reserve the right to amend, update, or replace any part of these Terms & Conditions at any time. Members will be notified of material changes via their registered email or in-platform notification at least 7 days before it takes effect, except where an amendment is required immediately for legal or security reasons.

You are responsible for checking this page periodically for any updates. The "Last Updated" date at the top of this page reflects when the most recent revision was made. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised terms.